This guide explains how to grant other users access to a station you manage in Cosmos. Access management can be performed directly within the Cosmos platform by users with the Station Manager role or higher.
Once logged into Cosmos with a station manager role or higher, click on Settings in the lower-left menu. In the Settings panel, you will see a dedicated option labeled Station Access.
Click on the Station Access tab. This view allows you to see and manage all users currently assigned to the selected station. You can change the selected station via the dropdown in the top right corner.
In the top right corner of the Access Management view, click the Grant access button. This opens a pop-up window where you can input the email of an existing Cosmos user that is part of your organization. Enter the email address of the user you want to assign to your station. Click Grant access to confirm.
After submitting, you will receive a confirmation message indicating whether the action was successful.
If successful, the new user will appear in your station user list immediately.
If unsuccessful, check that the email address is correct and belongs to a registered service partner. Only valid emails from registered service partner organizations will be accepted. If the user does not yet exist in Cosmos, you may receive an error message.
Once logged into Cosmos with a station manager role, click on Settings in the lower-left menu. In the Settings panel, you will see a dedicated option labeled Station Access.
Click on the Station Access tab. This view allows you to see and manage all users currently assigned to the selected station. You can change the selected station via the dropdown in the top right corner.
To remove a user from a station, click the three dots in the Action column next to their name, then select Remove. Note: You can only remove users who have the same role or a lower role than you.
You will receive a confirmation message indicating whether the action was successful.
If successful, the new user will not appear in your station user list anymore.
If unsuccessful, please verify the error message and contact support for further assistance.
If you encounter technical difficulties, please visit How can I get support from Cosmos? or contact us [email protected].
