If you're a service partner and having trouble accessing Cosmos, here are the most common causes and how to resolve them.
This typically means your account is either not yet set up in Cosmos for your organization, or your existing access has been deactivated.
Your airline or service partner admin needs to verify that your role is active in the identity management system and that a valid Cosmos membership exists for your email address.
If you believe this is incorrect, please contact support@usecosmos.com and include your organization name and login email so we can assist quickly.
This typically means your Cosmos account has not yet been assigned to a station of your partner airline. Your airline contact or station manager needs to ensure your role is active in the identity management system and was assigned to a station. If you're unsure who to contact, reach out to your Station Manager.
Some corporate networks or airport IT environments may block access to Cosmos. If you see connection errors or timeouts, check with your local IT team whether app.usecosmos.com and id.usecosmos.com are whitelisted on your network.
If none of the above resolves your issue, contact Cosmos support via the in-app widget or at help.usecosmos.com and include your username, a screenshot of the error, and a description of what happens when you try to log in.
