Quality checks in Cosmos allow airlines to flag and track service quality issues at the flight level. They provide a structured way to document incidents, collaborate with service partners, and drive operational improvements.
Authorized users can create a quality check on any flight leg. When creating one, you select the relevant category (e.g. missed service, baggage issue) and provide details about the incident. The quality check is then linked to the flight and visible to the relevant service partner.
If a quality check involves your team, you will be able to view the details and respond directly in Cosmos. Keep your response factual and operationally focused to support a constructive resolution.
If a quality check was created in error (e.g. a duplicate entry), it may need to be cancelled. Ask your organization Admins to delete the affected quality check(s). Admins can delete quality checks as long as the SLA Report for the respective period has not yet been generated.
Quality checks are visible to the airline users and the service partner involved. Other providers on the same flight do not see quality checks that are not related to them.
See also: What are helpful tips for service partners using Cosmos?
