When a quality check is created that involves your team, you will receive a notification in Cosmos. Here's what to expect and how to respond.
You will see the quality check details, including:
The flight and time of the check
The service category (Service Basic) that was checked
The result — Check Passed or Check Not Passed
Any comments or documentation the airline user attached
You will only see quality checks that are relevant to your organization. Quality checks involving other service partners on the same flight are not visible to you.
You can respond directly in the Activity Feed on the quality check. This is the shared comment space where both sides can discuss the issue.
When responding:
Acknowledge the check — Confirm that you have reviewed the details.
Provide context — If there are circumstances the airline may not be aware of, share them factually.
Propose corrective action — If the check was not passed, outline what steps your team will take to prevent a recurrence.
Respond promptly — timely engagement shows operational commitment.
Keep it factual and constructive. The goal is to resolve the issue, not to assign blame.
If you believe a check was raised in error, say so clearly and provide supporting information.
See also: What are helpful tips for service partners using Cosmos?
