Sometimes a quality check needs to be corrected after it has been published — for example, if it was created by mistake or contains incorrect details. Here's what you can and cannot do.
Editing a quality check
Quality checks can be edited, but only within the current reporting period. Once the reporting period closes and a SLA report has been generated, the check is locked and can no longer be modified or deleted.
If you need to make a correction, do so as soon as possible to ensure it falls within the editing window.
Deleting a quality check
If a quality check was created in error — for example, a duplicate entry or a check raised against the wrong provider — it may need to be deleted.
Currently, deletion can only be done by Admins and only as long as the Quality Check is not part of a closed SLA. Make sure the relevant station manager is informed before requesting a deletion.