Sometimes a quality check needs to be corrected after it has been published — for example, if it was created by mistake or contains incorrect details. Here's what you can and cannot do.
Quality checks can be edited, but only within the current reporting period. Once the reporting period closes and a SLA report has been generated, the check is locked and can no longer be modified or deleted.
If you need to make a correction, do so as soon as possible to ensure it falls within the editing window.
If a quality check was created in error — for example, a duplicate entry or a check raised against the wrong provider — it may need to be deleted.
Currently, deletion can only be done by Admins and only as long as the Quality Check is not part of a closed SLA. Make sure the relevant station manager is informed before requesting a deletion.
