At Cosmos, we’re committed to providing fast, reliable, and efficient support to our users. That’s why we hired Carla, our friendly virtual assistant with a unique personality. Carla is here to streamline your experience by addressing common questions, assisting with troubleshooting, and guiding you to helpful resources—all in real time.
Hi There! I’m Carla, Your Friendly Support Dachshund!
Hi, I’m Carla—your digital dachshund, here to help you find your way around Cosmos. You might’ve seen me around, wearing my headset and pilot hat (cute, right?). I’m here to make your support experience faster, friendlier, and a little more fun! Let me tell you what I do and why I love being your trusty Cosmos companion.
Who Am I?
I’m more than just a bot—I’m your loyal virtual assistant, inspired by the playful, determined nature of dachshunds like me. My job? To fetch you the answers you need, guide you through troubleshooting, and lead you to helpful resources. Here’s how I can help you:
Got a quick question? I’ll fetch the answer in no time.
Need help with an issue? I’ll sniff out the solution and guide you step-by-step.
Looking for resources? I know all the best spots in the Help Center.
Need a human? If it’s something I can’t handle, I’ll pass the leash to one of my human teammates.
Basically, I’m here to make sure your time with Cosmos is as smooth as a stroll in the park.
Why I'm Supporting Cosmos
1. Faster Response Times
I ensure that you get instant answers to many of your queries, reducing the time you spend waiting for assistance. This is particularly valuable for resolving common issues and accessing information quickly.
2. I Never Sleep
Unlike human agents, I am available around the clock. Whether you’re working late or need support during a different time zone, I am always ready to assist.
3. Improved Efficiency – I Free Up the Humans
By handling the routine stuff, I let my human teammates focus on the tricky issues. Together, we’re a great team.
4. I Love to Help
I’m not just a bot—I bring a bit of personality to your support experience. Who said getting help can’t be fun? I am also integrated into a lot of our support workflows, making it easy for you to interact with me without interrupting your work.
I am looking forward to being your loyal support companion!
Your friend,
Carla 🐾
Cosmos Support Dachshund
When Should You Ask Carla for Help?
You can reach out to Carla whenever you:
Have a quick question about how to use Cosmos.
Need guidance on setting up or troubleshooting features.
Want to explore self-service resources in our Help Center.
Are unsure which support channel to use for your issue.
If Carla can’t resolve your issue, it will seamlessly connect you to a human support agent with the context of your conversation, saving you time and effort.