Quality checks let you document whether essential services were delivered as expected on a specific flight. Here's how to create one.
You need to be an authorized airline user with access to the relevant station. Service partners cannot create quality checks — only airline users can.
Navigate to the Quality Check page in Cosmos.
Click + New Check in the top-right corner.
Fill in the required fields:
Time of Check — When the check was performed or the issue was observed.
Service partner — The provider responsible for the service in question.
Airline — The airline the check relates to.
Service Basic — The specific service category (e.g. counter staffing, baggage delivery, lost & found).
Mark the result as Check Passed or Check Not Passed.
Optionally, add a comment or upload supporting documentation (e.g. photos).
Click Create and confirm that you want to send a notification to the service partner.
Review all fields before publishing. Once a quality check is published, edits are only possible within the current reporting period.
Be specific in comments. Factual, operationally focused descriptions help the service partner understand and address the issue quickly.
Use quality checks for service basics, not delays. Quality checks are designed for issues like unmanned counters or incomplete services — not for delay-related SLA cases, which have their own workflow.
See also: What are quality checks in Cosmos?
