How do I create a quality check?

Quality checks let you document whether essential services were delivered as expected on a specific flight. Here's how to create one.

Before you start

You need to be an authorized airline user with access to the relevant station. Service partners cannot create quality checks — only airline users can.

Step-by-step

1. Navigate to the Quality Check page in Cosmos.

2. Click + New Check in the top-right corner.

3. Fill in the required fields:

   • Time of Check — When the check was performed or the issue was observed.

   • Service partner — The provider responsible for the service in question.

   • Airline — The airline the check relates to.

   • Service Basic — The specific service category (e.g. counter staffing, baggage delivery, lost & found).

4. Mark the result as Check Passed or Check Not Passed.

5. Optionally, add a comment or upload supporting documentation (e.g. photos).

6. Click Create and confirm that you want to send a notification to the service partner.

Best practices

• Review all fields before publishing. Once a quality check is published, edits are only possible within the current reporting period.

• Be specific in comments. Factual, operationally focused descriptions help the service partner understand and address the issue quickly.

• Use quality checks for service basics, not delays. Quality checks are designed for issues like unmanned counters or incomplete services — not for delay-related SLA cases, which have their own workflow.

See also: What are quality checks in Cosmos?