Quality checks in Cosmos — also known as Service Basics — are a way to document whether essential services were delivered as agreed. These checks help both airlines and service providers ensure reliable, day-to-day operational quality.
Quality checks help turn small issues into structured feedback — without delay codes or formal penalties. Over time, they support a culture of transparency, responsiveness, and continuous improvement.
Quality checks are typically created when:
A service is missing or incomplete (e.g. unmanned check-in counters)
A provider does not meet a basic operational expectation (e.g. lost & found not staffed)
An airline wants to document a service breakdown without logging a delay
They can be used proactively or in response to an observed issue.
On the Quality Check page, airline users can click + New Check in the top-right corner and select:
Time of Check
Service partner
Airline
Service Basic (e.g. counter staffing, baggage delivery)
The result is marked as either:
Check Passed
Check Not Passed
Optional: Add a comment or upload supporting documentation
Publish the quality check: Once finished you can publish the check by clicking on Create and confirming sending a notification to your service partner
Best Practice: Review all fields carefully before publishing. Edits are only possible within the current reporting period.
The relevant service partner and other users with access to the station get a notification.
Both sides can comment directly in the Activity Feed.
Issues can be clarified, discussed, or resolved in real time.
All checks are stored and tracked for reporting and SLA evaluation.
