Getting started with Cosmos

Get an Overview

Below you get more information about the different sections and functions of Cosmos.

Dashboard

Upon logging into Cosmos, you are greeted with the Dashboard as the primary interface. It serves as a gateway to a data-driven approach to managing and enhancing airline service quality.

Event Breakdown:

• A bar chart displays the number of delay events, allowing you to visualize average flight leg delay.

• You can analyze historical data by selecting different timeframes, such as the last week, month, or quarter.

Delay Categories:

• Below the main chart, delay events are categorized by reason, each associated with a specific IATA code for easy reference.

• This section aids in identifying recurring issues and prioritizing them based on their impact.

Activity Feed:

• An activity feed gives you an overview of the latest communication about specific flightlegs.

• By clicking on the entry, you will be redirected into the flight-leg detail view.

• To learn more, check out the article below: How can I comment and collaborate on an operational case in Cosmos?

Flights

The flights module presents a user-friendly list that organizes and displays flight delay information in a structured and easily accessible table. The flights table includes the following information:

Flight details

• flight number, the scheduled and actual departure times and the route

• experienced delay in minutes.

Status indicators

• flights that are scheduled for the current day

• flights with at least one SLA-relevant delay, which requires an action

• flight with at least one SLA-relevant delay, where an action has been taken already

• flights with no to-do, such as on-time flights, cancelled flights, or flights with a non-SLA relevant delay

When selecting a specific flight leg, a detailed flight-leg side view expands. Within that window, you will see the specific delay codes of set flight leg, the SLA-relevance and the option to propose, confirm or view a decision. Use the Activity section to interact and communicate with other users regarding the specific flight.

Feedback & Support

Share Feedback

Users can submit feedback and suggestions through the built-in feedback form on the Cosmos platform or by emailing [email protected]. You can also learn more in the article below.

Get Support

If you encounter technical difficulties, please contact us via the in-app support or via [email protected]. You can also learn more in the article below.