Below you get more information about the different sections and functions of Cosmos.
Upon logging into Cosmos, you are greeted with the Dashboard as the primary interface. It serves as a gateway to a data-driven approach to managing and enhancing airline service quality.
A bar chart displays the number of delay events, allowing you to visualize average flight leg delay.
You can analyze historical data by selecting different timeframes, such as the last week, month, or quarter.
Below the main chart, delay events are categorized by reason, each associated with a specific IATA code for easy reference.
This section aids in identifying recurring issues and prioritizing them based on their impact.
An activity feed gives you an overview of the latest communication about specific flightlegs.
By clicking on the entry, you will be redirected into the flight-leg detail view.
To learn more, check out the article below: How can I comment and collaborate on an operational case in Cosmos?
The flights module presents a user-friendly list that organizes and displays flight delay information in a structured and easily accessible table. The flights table includes the following information:
flight number, the scheduled and actual departure times and the route
experienced delay in minutes.
flights that are scheduled for the current day
flights with at least one SLA-relevant delay, which requires an action
flight with at least one SLA-relevant delay, where an action has been taken already
flights with no to-do, such as on-time flights, cancelled flights, or flights with a non-SLA relevant delay
When selecting a specific flight leg, a detailed flight-leg side view expands. Within that window, you will see the specific delay codes of set flight leg, the SLA-relevance and the option to propose, confirm or view a decision. Use the Activity section to interact and communicate with other users regarding the specific flight.
Users can submit feedback and suggestions through the built-in feedback form on the Cosmos platform or by emailing feedback@usecosmos.com. You can also learn more in the article below.
Sharing Feedback with Cosmos
At Cosmos, we value your feedback, ideas, and bug reports.
If you encounter technical difficulties, please contact us via the in-app support or via support@usecosmos.com. You can also learn more in the article below.
How can I get support from Cosmos?
Need assistance? The Cosmos support team is here to help!
