In Cosmos, every operational event — such as a flight delay, baggage issue, or service quality finding — includes a built-in Activity Feed. This is the shared space where airlines and service providers can communicate, clarify, and collaborate in context.
To collaborate on an event:
Open the Event Detail View
Click on the event (e.g. flight, baggage, or quality check) to open its detail panel.
Find the Activity Feed
On the right-hand side, you'll see the event details — including status, root causes, and the Activity Feed.
Add a Comment
Use the comment field to:
Clarify a delay or service issue
Respond to a proposed code or claim
Share relevant context or updates
You can also attach files or documents if needed.
Keep context close to the data
Your comments stay linked to the specific event — no need to search through emails or external tools.
Create traceability
All inputs are logged in the Activity History, providing visibility over how issues were discussed and resolved.
Support real-time collaboration
Airlines and providers can align quickly, resolve misunderstandings, and close issues faster — all within Cosmos.
Clarifying a delay reason or baggage mishandling
Requesting or confirming a root cause change
Discussing SLA claim status
Adding operational context to a service quality ticket
Following up on corrective actions
Keep comments clear and professional
Use the feed as your primary channel for issue-specific collaboration
Check regularly for updates or mentions
Focus on resolution, not blame
